Reset a licence case

Created by Adam Sarpataky, Modified on Wed, 11 Feb at 3:49 PM by Adam Sarpataky

Sometimes, council officers may reach a point where it is not possible to continue processing a licence.

In such cases, the licence case can be reset to its initial status.

This action is only available to users with the Council admin role.

Location of the reset function

The reset function is available in the Settings section of a licence case, under the name "Reset licence".

Reset a licence case

When a licence is reset, the following sections remain unchanged:

Payments
Documents
Audit trail
Property details
Inspections

No data from these sections will be deleted or lost.

Before confirming the reset, the council officer can see which status the licence case will return to.

Reset status rules

From the following statuses, the licence can be reset to: NOT-CONTACTED

Statuses:

APPLICATION CREATED

From the following statuses, the licence can be reset to: NEW or NEW RENEWAL or 2ND DECLARATION - NEW

NOTE: The system should offer the correct original status as the reset option – either NEW, NEW RENEWAL, or 2ND DECLARATION – NEW – depending on how the licence was first created

Statuses

NEW
NEW RENEWAL
CHECKS IN PROGRESS
MAKE A DECISION
DRAFT READY TO SEND
DRAFT SENT
FINAL LICENCE READY TO SEND
LICENCE REFUSED
OFFICER ASSIGNED
REPRESENTATION RECEIVED
REPRESENTATION ASSESSMENT
2ND DECLARATION - NEW
2ND DECLARATION - LETTER READY TO SEND
2ND DECLARATION - LETTER SENT
2ND DECLARATION - NO RESPONSE
2ND DECLARATION - OFFICER ASSIGNED
2ND DECLARATION - FINAL REMINDER SENT
2ND DECLARATION - NO FINAL RESPONSE
2ND DECLARATION - COMPLETE
LICENCE REFUSAL LETTERS READY TO SEND
DRAFT LICENCE REFUSAL SENT
FINAL REFUSAL LETTER READY TO SEND
REFUSAL - ISSUE REFUND
REPRESENTATION RECEIVED FOR LICENCE REFUSAL
REPRESENTATION ASSESSMENT FOR LICENCE REFUSAL
PROCESS FEE B CHARGE
APPLICATION WITHDRAWN
WITHDRAWN - ISSUE REFUND
LICENCE ISSUED
LICENCE REVOKED
REVOCATION FORM RECEIVED
REVOCATION LETTERS READY TO SEND
DRAFT REVOCATION LETTERS SENT
FINAL REVOCATION LETTERS READY TO SEND
REPRESENTATION RECEIVED FOR LICENCE REVOCATION
REPRESENTATION ASSESSMENT FOR LICENCE REVOCATION
VARIATION FORM RECEIVED
VARIATION LETTERS READY TO SEND
FINAL VARIATION LETTERS READY TO SEND
DRAFT VARIATION LETTERS SENT
REPRESENTATION ASSESSMENT FOR LICENCE VARIATION
REPRESENTATION RECEIVED FOR LICENCE VARIATION
LICENCE EXPIRED
RENEWAL LETTERS READY TO SEND
RENEWAL LETTERS SENT

From the following statuses, the licence can be reset to: TEMPORARY EXEMPTION FORM RECEIVED

Statuses

TEMPORARY EXEMPTION NOT REQUIRED
TEMPORARY EXEMPTION FORM RECEIVED
TEN ISSUED
TEN EXPIRED
TEN REFUSED
TEN LETTERS READY TO SEND

Migrated licences

It is not possible to reset migrated licences